[Q] Reloading IE

[Moontanman]

Does anyone know who to reload Interent Explorer? My IE is not working correctly and I've been told it has to be reloaded.

[freeztar]

The first step is to download Firefox and install it. After that, simply run Firefox as your main browser (it will import all your IE settings). Problem solved! :eek_big:

 

But...if you really want to go back to IE (for whatever reason, I can't fathom), I guess you could do the following.

 

Internet Explorer 8: Home page

[Moontanman]

I do have Fire Fox, I've been told that both Fire Fox and the AOL browser run on the same program as IE. With out IE neither work correctly.

[Moontanman]

Oh yeah, sadly I cannot down load IE 8 either, I have to completely reload IE from my XP disc.

[Moontanman]

For some crazy reason, the problem will not allow me to access the down load , when I try it tells me I've typed in an invalid e-mail address. Even though I clicked on the download button.

[freeztar]

I do have Fire Fox, I've been told that both Fire Fox and the AOL browser run on the same program as IE. With out IE neither work correctly.

 

Firefox runs independent of IE. They are different browsers and use different files to run.

If it is a network problem, then all browsers would be affected, but none of them require any other to run.

 

Oh yeah, sadly I cannot down load IE 8 either, I have to completely reload IE from my XP disc.

 

If you need to restore, then load your xp disc and follow the prompts for install. When it detects an OS, then choose repair. That should work, but if it doesn't, report back.

 

EDIT: Do not follow the repair link on the first page. It will dump you to DOS and you will have to start over. Not a big deal, but it's a waste of time.

[Moontanman]

My XP disk tells me that reloading will wipe out everything on my computer I have saved. Only the AOL browser is working and it only partially working.

[freeztar]

My XP disk tells me that reloading will wipe out everything on my computer I have saved. Only the AOL browser is working and it only partially working.

 

It will not delete app data etc. if you do it correctly. It will only replace system files. (I *think* this includes IE).

 

Check here:

How to Perform a Windows XP Repair Install

[enorbet2]

Wait! Hold it! Moontanman have you done the obvious and scanned for virii and malware? IE is like the Hackers' buddy the security is so poor. Trust me. I will not admit to any illegal activities here but trust me, mmK? It is just all too common to have network and download trouble from malware even if you "just did it yesterday", hell even this morning! IIRC Kevin "Cap'n Crunch" Mitnick setup many boxes with different configurations of different versions of windows and the very best lasted less than 14 minutes from connection to the Internet before it was "compromised". Valuable lesson. Avoid reinstall until you *have to* and backup regularly.

[Moontanman]

Oh yeah, I have all the bells and whistles there. I am as sure as it's possible to be that is not the problem.

[Boerseun]

Whoah there!

 

Ignore all the Firefox and Linux fanboys for a minute!

 

Wherever their allegiances lie, is immaterial to your quest.

 

Now - doing what you want to do, is easy.

 

Difficult, it not is.

 

The first step is to take a deep breath. In doing so, you will oxygenate your blood, the supply of which is critical for the next step.

 

The next step is to make sure that you are in the same room as your computer.

 

Click on Start - Control Panel - Add/Remove Programs

 

Then let the Force sway your eyeballs to the left of the main window, where you will see an option "Add/Remove Windows Components". This box is to be clicked. By you. Yes...

 

The next step is to firmly take control of your pointing device. Convince the page to scroll down by either rotating the wheel on said device in a downward fashion (that is to say, clockwise if the mouse is to be viewed from the LEFT side) or by dragging the slider downwards (that is to say, 180 degrees away from "UP") until you see a check box saying "Internet Explorer". There will be a tiny tick next to it signifying it was installed by default when Windows was installed. This box is to be unticked. Yes. By you. It will not help if I do it.

 

And then proceed to firmly depress the left pointing device button whilst the arrow is hovering on top of the box marked "Next".

 

...and then restart.

 

You should keep your XP cd handy - the process is to be repeated after restart, but instead of unticking the box, the box should now be ticked.

 

After the above, you will be at peace. At peace with having installed Internet Explorer, that is. Your life, however, will slowly degrade into a pit of dark despair, until you repent and behold the majesty of FireFox.

 

Ohmmmmm...........

[enorbet2]

HO-o-o-old on thar, Baba Looey! (Om?) For the record I didn't find a single reference to Linux in this thread and while I agree with your specific recipe for reinstalling IE (as well as the majesty that is FireFox) I do still have some concerns about the full nature of Moontanman's problems. If he already has Firefox as well as the mozilla based AOL (bad dog! down!) browser I would want to know why AOL and Firefox are not appearing to work correctly first.

 

It seems to me that one needs be cautious at any manner of "shotgun approach" the worst being "repair install" in such an environment, followed pretty closely by installing deep level software such as IE is, on top of what may have been or still be an infected or otherwise corrupted system.

 

Frankly, I would boot an alternate system, and since there is some preemptive concern over Linux, make it that squoze-thru-the-cracks awesome BartPE CD after building it with CLAM and/or MacAfee and AdAware so it is possible to scan the system from a guaranteed clean environment. It's probably best to scan for such after a nice breath of "checkdisk" and possibly even an app to read SMART data if many errors are discovered.

 

To Hell with mysticism, Davy Freakin Crockett is reputed (at least by Walt Disney's recollection) to have said "Be sure your right, and *then* go ahead". Some carpenter (No! Not THAT one!) said "measure twice, cut once". IMHO it is best to verify workspace before adding anything.

 

Oh Yeah we may all now before the mastery of FireFox. It's totally 1337 and Rulz!

[Moontanman]

The problem seems to be in AOL and since AOL is my INTERNET service provider it affects everything else. I did the reload recommended by the great Cow but it didn't help. AOL promises a fix soon but i have my doubts. If some thing doesn't break soon I'm going to Netzero, AOL has already lost my addresses from 12 years of the INTERNET so unless they give them back i see no reason to continue with them

[enorbet2]

Hello Moontanman

It has been well over 10 years since I had AOL but in my repair business I still see it with regularity. It is a bit of a conundrum because AOL offers some pretty good tech help, especially over the phone and through email, they'd like to keep their full subscribers because it is an important part of their income still since they offered free usage to tcp/ip users, and some of their diagnostic software is pretty good, too.

 

The conundrum is that AOL installs so much stuff and latches on to so many libraries it all but dominates one's machine. If you have a decent, reliable alternative provider that is a decent solution for most people. It may take a learning curve for some though considering the raison d'etre for all the domination is to make it easy for users. It's just that as is common, one is better off being the master of a machine rather than it's serf.

 

In any case, have you called support? Have you gone into the "manage modem" (probably not named exactly that) section of your "preferences" and tried other initialization strings, access phone numbers, etc? You may already know the drill but if not post the model modem you have, what string you're using, and exactly what errors/problems you're having aside from IE installation. Let's get your networking correct first.

 

Incidentally one used to be able to use a standalone and superior dialer in place of AOL's dialer which sometimes helps, so if you have problems connecting at all, I might be able to help you there assuming such is still possible within AOL's policy.

[Moontanman]

This all started when my "AOL experience" started to hang up, it acted like my browser cache was full but emptying it didn't seem to help. My AOL screen would hang up, stutter, and freeze. I'd have to log off and start back up. It got progressively worse and I contacted AOL Tech Support. They sent me through a bunch of basic steps that didn't help and sent me some software patches. The problem continued to get worse. Then when I tried to visit new artlce from the AOL welcome screen I started getting this error.

 

This program cannot display the webpage

 

Most likely causes:

You are not connected to the Internet.

The website is encountering problems.

There might be a typing error in the address.

 

What you can try:

Check your Internet connection. Try visiting another website to make sure you are connected.

 

Retype the address.

 

Go back to the previous page.

 

More information

 

This problem can be caused by a variety of issues, including:

 

Internet connectivity has been lost.

The website is temporarily unavailable.

The Domain Name Server (DNS) is not reachable.

The Domain Name Server (DNS) does not have a listing for the website's domain.

 

 

Soon i started to get the error message from other things even my AOL tool bar. Then I started to get it when i tried to visit certain sites, like "My Yahoo" I t would give me the error message if I tried to log onto my Yahoo E-Mail Account. AOL tech support just took me through the same all steps they always do but the problem got worse. Then AOL said it was a problem they had seen before and that I needed to reload AOL, they sent me an 9.0 AOL disk and I called them and they took me through the reload. low and behold i lost 12 years of my favorite places and all my e-mail addresses. and the problem remained. I tried to down load IE8 but the down load stalled out and then my IE stopped working as did Fire Fox at the same time. Oh yeah, when the problem started I moved to Fire Fox to see if that helped, it didn't. So now at random times even my Welcome Screen is blank and I cannot visit anything on the INTERNET unless I reboot and log back on. When i try to open IE it dials AOL but the IE will not work and give me a similar error message.

[freeztar]

Well, you've got three of the best techs on Hypography here. I know enorbet does comp repair and Boerseun was an IT tech iirc. So, we should be able to help you. Just have some patience.

 

First, did you follow my suggestion of doing a repair install? I know enorbet dissed the idea, but it's really pretty harmless. It might not fix the problem, but it will not delete your apps or documents if you do it correctly. It will simply overwrite your system files in /system32 in case any of those files have been corrupted.

 

That said, it seems like networking is the problem. I agree with enorbet that it is most likely that you have a nasty malware that is comprimising your system. If you could post a hijackthis log, that would help. If you can, download it here and post the log.

 

Also, have you installed any other software besides AOL recently? Have you tried disabling your antivirus and other security programs to see if there is a conflict?

 

Also, for future reference, I recommend two things. One, keep your favorites backed up on CD or some other form of media. This way you can simply reload them if they get erased. Second, I also recommend that you keep on hand a live cd that will allow you to boot in and do diagnostics and repairs. The UBCD for Windows is a great disc to have on hand.

[enorbet2]

To All for Moontanman's sake

One thing we have to remember is that the most frustrating thing about networking trouble, compounded by dialup's low bandwidth and setup complexities, is that the very thing you need most to help yourself is broken. Unless one has access to another OpSys (dual or multi boot from hdd, or bootable cd, dvd, or thumbdrive) or another machine one is stuck fixing from what one already has which also may or may not be corrupted or compromised in some way. Good argument for regular backups but few desktop users bother to automate backups and good habits die easily for some perverse reason, while bad ones hang on like pitbulls.

 

So Moontanman, assuming you have zero capability to avail yourself of downloads, the first thing to do is to have you tell us if you are comfortable with 1) backing up your AOL files somewhere, and 2) copying and utilizing setup functions so that you can subsequently and temporarily bypass AOL software and use your built-in windows dialer with the same phone number. Before we go any further it would be wise to start there so none of us recommend things you presently can't or won't do. Incidentally it would not be necessary, at least at first, to uninstall AOL. You can simply rename the main directory (and later name it back again) and stop any stray processes if necessary. Bottom line, as is common, AOL software has some problems and you must get past the first tier of "help" to get real help at AOL. Otherwise, one has to get past AOL.