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Giving people a sense of being in control is an important element in health messages, according to researchers at Nottingham and De Montfort universities.

 

The research, which was funded by the Economic and Social Research Council, looked at how language used in policy messages and media coverage affects the public perception of health threats. The report warns that lyrical and over-emotional language may be counter-productive when issuing warnings and advice about pandemics and hospital infections.

 

'During the SARS and bird flu scare scientists and health organisations used disaster metaphors, such as "tsunami," "perfect storm" and "bio-terrorism" to mobilise the media, governments, and individuals to prepare for a pandemic in waiting. Such terms can make people sit up and listen, but they can also lead to panic or cynicism,' says Professor Brigitte Nerlich, who led the research. 'Recent advice on swine flu has centred on basic hygiene, which makes people feel they can do something practical, instead of being mere victims of so-called "superbugs" or "killer viruses". But obviously this is easier to do when a disease is relatively benign.'

 

Professor Nerlich points out that easier internet access might also help people to feel in control, an issue that emerged from a previous ESRC project on foot and mouth disease carried out in Nottingham. Nowadays, and especially in the context of swine flu, 'email, Twitter, and public health sites all give information and advice which can be useful to worried individuals and may dampen down panic,' she says. 'But more research needs to be done in this area'

 

This research focused on MRSA along with avian flu and was conducted by a multidisciplinary team with expertise in nursing, the social study of health and illness, environmental studies and linguistics. It compared the language of biosecurity, hygiene and cleanliness used in policy documents and media coverage with the language used by hospital matrons and poultry farmers dealing with the realities of MRSA and avian flu. 'We found that the way people communicate about a threat largely determines how they understand it and behave towards it,' says Professor Nerlich.

 

Additional findings established that media coverage of hygiene and cleanliness in hospitals tended to portray doctors and nurses engaged in a heroic "battle" against "intelligent super bugs. This was personified by the modern matron wielding the weapon of "cleanliness." Interviews with hospital matrons revealed a gap between the media portrayal and the reality on the wards. Matrons said that the limitations in their authority over contractors, and time constraints made it impossible for them to spend even half their time as a "visible presence" on the wards.

 

'This was another example of the control issue,' says Brigitte Nerlich. 'Modern matrons have limited powers to limit the spread of infection or improve hygiene. For instance, they can't hire extra nursing staff for barrier nursing or deal with problems with cleaning contractors. Our findings highlight the need for policy messages to be translated more accurately into practice.'

 

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Posted

About two weeks into a freshman-level newswriting class, you learn to keep it simple. The very first thing you learn about editorial writing is to keep it simple, about a ninth-grade "fog index" level for a college newspaper, which is where I learned to write editorials. That's a higher level than real newspapers, who kept me away from editorial writers. When I was a copyboy, their copy would always be in a box outside the door. I was not permitted inside. Sometimes the copy mysteriously appeared at the owners' lawyers' offices, where I made regular pickups.

 

The owners and advertisers of those real newspapers don't care about good writing. They care about scaring people enough to get them to buy the paper. Television, being a medium which is often there as merely a fish tank that makes noise, has an even more difficult task. That's why much advertising has telephone rings, doorbells, and/or sirens embedded in it: to make you listen to the fish tank.

 

So the 24-hour fish-tank--sorry, television (that's addictive)--news channels need to keep you, and themselves, awake and scared. They never met a story they couldn't hype.

 

I have decided I'll start taking television news more seriously when they start reporting windchill in the summer. After all, a cooling breeze is as important in the summer as a chilling one in the winter. Until then, they can all go belly up for all I care. I'll keep a scoop handy.

 

--lemit

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