Data Hosting Provider Owed $13,000 for a Canceled Server

[Maxheather]

I wanted to share an ongoing issue our company is facing with (removed), a data hosting provider that is now under new ownership by (removed) We were wrongly billed around $13,000 for a server we canceled years ago, and it has turned into a frustrating ordeal. (Interestingly, a  review from 2023 mentions someone facing the same issue of being charged for months without notice after canceling a server.)

 

Our accountant discovered the error during a routine check, noticing we were still being charged for this server long after the cancellation. When we reached out to the provider, it initially seemed promising. The Chief Revenue Officer at (removed), admitted the mistake, explaining that a PayPal subscription wasn’t canceled when we terminated the server. He proposed a repayment plan. However, this wasn’t just an isolated incident—other customers had faced the same issue before. Despite this, the company let it continue, costing us $13,000.

 

What’s more concerning is that the PayPal payment authorization was used to continue billing us long after the server was canceled, which goes against legal standards.

Unfortunately, despite a promise to resolve the situation, we’ve made no progress. Our follow-up attempts have been ignored, and our remaining two servers were shut down without notice, causing further financial damage. Since we’re based in Europe, pursuing legal action is complex and costly.

After (removed) acquired the company under CEO (removed), we hoped the issue would be addressed quickly under new leadership. However, nothing has changed. We have received a partial refund through PayPal, but they still owe us over $10,000.

 

Screenshots of multiple refunds issued through PayPal (removed)

 

It’s been incredibly disappointing, not just because of the money but because of the lack of transparency and accountability. If anyone has advice on how to get this resolved, I’d appreciate hearing it.

 

Edited Saturday at 11:12 AM by OceanBreeze
removed PID information because of ongoing dispute

[OceanBreeze]

Moderator's Note: This forum is not the place to post legal disputes including naming names of the parties involved.

This forum in no way accepts any responsibility in this issue.

I have edited the post and allowed it to stand as a generic reminder that anyone dealing with a service provider should be careful and aware of their rights when a dispute arises.

I am not offering any advice when I say that in my opinion only, something like this can be settled by the European Consumer Protection Agency.

That is all that can be said so this thread is closed.